Ciao a tutti,
Mi sono appena trasferito in un appartamento in Germania e ho un contratto Internet via cavo Vodafone.
Il problema:
Ho quelle porte in casa e non riesco a capire quale sia utilizzata per Internet. Vodafone mi ha inviato 2 cavi (Ethernet e l’altro dice FQ (ms) – FQ (ms)) ed entrambi i cavi non si adattano a nessuna delle porte sopra indicate.
Le mie domande:
Vodafone deve inviare un tecnico?
Di solito è gratuito per la prima attivazione, soprattutto in un appartamento in affitto?
C’è qualcosa di specifico che dovrei dire quando contatto l’assistenza Vodafone?
Sono un po’ bloccato su come andare avanti e apprezzerei un consiglio da chiunque abbia già affrontato questo problema.
https://www.reddit.com/gallery/1qcug8z
di Melodic_Break7546
7 commenti
How about a picture of those cables (both ends) and the back of the router?
FQMS cables are coaxial though so they go into one of the circles in that triple circle one.
Question is, a) which one (maybe it only fits one) and b) are you sure those are connected to a box somewhere else in the building (if Vodafone checked your address then probably yes, but there’s always the chance the technicians never got to your flat for some reason)
Have you even tried to consult their website? [https://www.vodafone.de/hilfe/router/station.html?accordion=1888404](https://www.vodafone.de/hilfe/router/station.html?accordion=1888404)
Well, you have to believe.
Hey, telekom technician here, so i know More about the outlet on picture 2 but i am pretty sure that the outlet on the first picture is not suitable for internet at the moment. Vodafone has to send out a technician to switch the outlet to a 3 way. At the moment, you only have the 2 way type which will only give you TV and Radio.
Edit: it seems that sometimes vodafone is able to send a multimedia connector which adds the internet connector without switching the outlet. Try to contact them.
Also, DSL with 1&1,O2,Telekom whatever would probably work without additional hassle with the second picture outlet
1. The fastest widely available Internet in Germany is via tv cable (1000/50 Mbps), around 50 euros. (Some homes and apartment complexes only have free satellite or OTA)
2. Otherwise, DSL up to 250/50(?)Mbps.
So, if the cable coax is wired up to a cable provider (in my area it was bought by Vodafone), then you are in luck to feel stuck with the 2010s speeds.
In most areas, there is fiber to the curbside but with DSL/catv for the last stretch. Otherwise, you need to be happy if you get 50Mbps.
You’ll have to contact vodafone and have them sent a technician to hook up the cable connection. The first outlet has to be switched to one with a data port
https://youtu.be/EKO4MgrSBi0?si=rRbFdgTjftHI1afA