Not just price hikes – but terrible customer experience as well. Constant price adjustments mid contract, navigating their phone support, arguing for a better deal every two year etc… it’s all so tiring.
I literally just moved and couldn’t be happier.
UnfairConclusion9272 on
No wonder, Virgin has to be the worst company i have ever experienced for customer service. I left them and was still being billed 2 months after leaving, despite having all their kit disconnected they tried to argue I will still using their services.
Lets just they lost that argument once I started to demand the voice recordings and transcripts of the phone calls. Took weeks for them to refund the money they took. Never again.
Switched to BT and got FFTP and never looked back. Never had an issue with BT and they even done an automatic refund because the speeds were well below what was being advertised.
CreativeOpposite4290 on
Pay as you go baby. 10 bucks a month for over 3 years so far.
Redderz27 on
I used to not want to move, due to the hassle and losing service for 2-3 days. Now with uswitch this is totally seamless and effortless, easy to switch, no loss of service at all and no inflated fees. Virgin finally have their medicine for years of poor customer relations and mistreatment of customers through price hikes. At the end of my contract, I will be looking for the best and cheapest providers, if they arent with my current supplier, I will switch again, no more tired phone calls bartering like I am at a car boot sale. However, I will never go back to Virgin.
dazzla76 on
Yep. And I was one of them cancelling broadband and 2 mobile lines.
Didn’t have too much of an issue with the service. But the price rises were insane, I cut my bill by more than half and increased speeds.
5 commenti
Not just price hikes – but terrible customer experience as well. Constant price adjustments mid contract, navigating their phone support, arguing for a better deal every two year etc… it’s all so tiring.
I literally just moved and couldn’t be happier.
No wonder, Virgin has to be the worst company i have ever experienced for customer service. I left them and was still being billed 2 months after leaving, despite having all their kit disconnected they tried to argue I will still using their services.
Lets just they lost that argument once I started to demand the voice recordings and transcripts of the phone calls. Took weeks for them to refund the money they took. Never again.
Switched to BT and got FFTP and never looked back. Never had an issue with BT and they even done an automatic refund because the speeds were well below what was being advertised.
Pay as you go baby. 10 bucks a month for over 3 years so far.
I used to not want to move, due to the hassle and losing service for 2-3 days. Now with uswitch this is totally seamless and effortless, easy to switch, no loss of service at all and no inflated fees. Virgin finally have their medicine for years of poor customer relations and mistreatment of customers through price hikes. At the end of my contract, I will be looking for the best and cheapest providers, if they arent with my current supplier, I will switch again, no more tired phone calls bartering like I am at a car boot sale. However, I will never go back to Virgin.
Yep. And I was one of them cancelling broadband and 2 mobile lines.
Didn’t have too much of an issue with the service. But the price rises were insane, I cut my bill by more than half and increased speeds.