Ho bisogno di aiuto con la legge tedesca sui consumatori: è possibile che il negozio rifiuti il ​​reso dopo avermi venduto un articolo danneggiato?

Yes, it’s possible. You can see that it just happened, which made it very much possible.

Whether they have the right to do so is a different question. Please tell us more about the situation. When did you buy the product? When did you return it? Why?

You need to give more information the get an answer. When did your order arrive? What is the problem? When did you contact the shop and what did you want from them? IIs that the first answer or was there other communication as well?

Did you buy something maßgeschneidert or on demand produced?