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    È questo un nuovo livello di “fare ca**o di tutto” dal supporto Vodafone?

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    45 commenti

    5. rockyoudottxt on

      I left Vodafone for Gomo because if I’m going to get fuck all support I might as well be paying fuck all for the service.

    6. Impressive_Light_229 on

      Hi Mohamed here. Could you kindly place another order?

    8. NocturneFogg on

      I’d assume he’s likely to be working for some outsourced contact centre somewhere, has no access to the information, is badly paid and doesn’t care tbh. The reality of those companies’ customer contact centres is they’re usually not very attractive places to work – they are often left dealing with questions they have no answers to – as the systems don’t give them access to the information they’d need to respond.

    9. bujdi22 on

      This happened to us as well.

      They told us to go to the shop to buy it.

      Edit: we did not buy anything from them. And also never will probably

    13. thecrazyspecialone on

      Wow that may be the most helpful I’ve ever seen someone be 😂

    15. Oursurveysays96 on

      Hahahahahahahahahaha really impressive levels of not caring

    16. malkazoid-1 on

      Make it merit based: replace the waste of space ones like this one, with AI. Keep human jobs for people who can actually bring something vaguely resembling customer support to the table.

      Or in the case of Vodafone, maybe just replace the entire customer support portal with a static page that says “Sorry, fock off (just being honest)”.

    19. RevTurk on

      The AI is just a que to make people quit before they get to Mohamed. It saves Mohamed the work of hanging up himself.

      Companies need to be forced to give proper customer support. This is them avoiding their obligations by offering the worst possible version of customer support. We have an issue at work with Vodafone where they set up a new line at double the rate of our old one, didn’t tell us about it, didn’t cancel the old one and we are now bouncing around their customer support trying to get it delt with.

      First they outsourced to cheaper countries. It wouldn’t surprise me if they are constantly slashing those cost too, they are probably using one of those call centres that moonlights as a scamming agency too, because they would be cheaper.

    20. scutter_vortex on

      More useless AI shite. Also, the system is designed to be frustrating so more people give up. It saves them money.

    21. stalwartvic on

      Developers be like Jaysus, every name for the AI is taken… ah sure feck it we’ll call it Mohammad.

    25. photogaff on

      Consider using a local ISP – support local businesses and you don’t then have to deal with sacrificing quality with the multi-nationals who really don’t give a damn about you. This is unfortunately the quality of service that you can expect from a company that is shareholder centric.

    26. BatesMSc on

      I actually love the passive aggressiveness of the way he says “kindly”.

    28. potterwiz on

      Oh give them a call, you definitely won’t regret answering all the questions from TOBI the dopiest AI you will ever meet.

    29. wascallywabbit666 on

      I was paying €30 a month for my mobile phone, so I decided to switch to one of the €15 a month deals. The first was with Virgin Media, the second with Sky. On the first occasion they weren’t able to port my old number because I was already a Virhin customer, on the second there was a problem with an online form – it asked for an Eircode but didn’t recognise the format, so I couldn’t complete it.

      On both occasions I called customer service and was put through to Indian call centres who robotically repeated scripted replies (they weren’t AI) but failed to solve the issue. I had to cancel each time.

      I’m now onto my third company, and hoping it’ll work.

      It’s got me thinking that there’s just a general crisis with customer service in general. The company wants a fully automated service, and anything complex involving direct contact with customers probably costs the company more than they earn from €15 a month.

    32. DexterousChunk on

      AI would at least try and be more helpful. On the chat ask to be escalated to a manager

    35. mologav on

      Last time I contacted them by chat I got a spam call immediately after

    36. john_od___ on

      This happened to me too & then they said I needed to go into a shop and to place the order. I asked why and they said some information was missing from what I filled out online. I asked what information and they said they couldn’t tell me. Then I went online with 3 and switched to them

    37. Inevitable_Sound_970 on

      I work for Vodafone myself in the stores,

      Best bet is pop into your local when you can. Customer care would just send you in anyway if you got a half decent agent in the chat!

    38. TheBatmanIRL on

      Hey, might be a good sign to go elsewhere with your business.

    39. Lok0motiv on

      i experienced the same. No empathy whatsoever and no ‘customer support’ was given, worse is I asked for a manager and it was the same!

    41. Forzee3 on

      They have an insider scammer. My gf got scammed by Vodafone by them placing order and items she didn’t even mention, cancelled order immediately and then they apologized and admitted it was done by their side.

      They’ll try to push an iphone or apple earbuds onto a contract and never deliver.

    43. SophisticatedParsnip on

      Vodafone support is horrendous anytime I’ve tried to used it they’ve got lobotomised chatgpt talking nonsense to you

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