Perché il venditore deve prima contattare l’acquirente due volte prima di poter richiedere una cancellazione? Mi sembra che il venditore sia gravato di obblighi significativamente maggiori. Il venditore deve prima pubblicare un’inserzione obiettiva, pagare puntualmente le commissioni del 12% nonostante il mancato pagamento dell’acquirente e investire tempo nella preparazione della spedizione. L’acquirente, invece, deve solo effettuare l’acquisto.
Che il venditore debba poi prendere l’iniziativa di contattare anche l’acquirente mi sembra ingiusto. Dopotutto, è responsabilità dell’acquirente pagare il prezzo di acquisto. Su eBay, invece, il venditore può annullare la transazione dopo tre giorni di mancato pagamento senza dover attendere un’intera settimana o ricordare all’acquirente di pagare.
Finora non riesco a capire perché così tante persone in Svizzera scelgano di utilizzare Ricardo invece di eBay.
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di opijkkk
6 commenti
Its you trying to make business lol. Definitely not the type person that will ever start his own business in his life.
Making business is always all your burdens and not the guys burden you are trying to make money of.
Your first contact is already automaticly done by you with the Ricardo ‘you bought xyz, here is the payment information mail’ that gets send inmediatly after purchase.
This basicly asks you to send two reminders, one via email and one via sms.
Yes it is a hassle, but it is you who wants to be paid.
Ricardo just sucks as seller. The fee is close to robbery, their customer service is non existent AI slop and they don’t provide any real value for the buyer side as well. Thez constantly find new ways to extort more money for less. But ricardo unfortunately has the biggest reach in regards of customer base.
Ricardo’s process is not just a policy choice; it is designed to strictly follow the Swiss Code of Obligations (CO). Unlike eBay, which operates more like a loose marketplace, Ricardo treats every sale as a fully binding contract (Kaufvertrag) from the moment the auction ends.
This means that if the buyer does not pay, the contract does not simply vanish; the buyer is technically “in default” (en demeure / in Verzug). If the seller remains silent, the law assumes they are still willing to wait for payment. This is why the burden is on the seller to act: you must formally notify the buyer to trigger the next legal step. Under Art. 107 CO, you are legally required to grant an appropriate grace period (usually 7 to 14 days) before you have the right to cancel the contract.
I don’t see what the issue is?
Just send two emails, contact Ricardo after 2 weeks (I think), and get your fees back. It would take less time than writing this post.
If you don’t like it, then use eBay.
Ricardo sees themselves as a broker and after the end of an auction, the terms are binding and they enforce them. Sure, it sucks for the seller, but the buyer gets guarantees they would not get on ebay.