Seems entirely reasonable if he doesn’t feel given the kitchen setup it can be done safely. The people moaning I’m sure would have something to say if he decided fuck it and gave someone an allergic reaction.
Affectionate_Cod3220 on
He is a very honest person.
I wish there was more of his type and then less people would be put in danger.
let_me_atom on
Nothing wrong with this, not every business can cater to everyone. Those with allergies can eat at the thousands of other places that can accommodate their needs. Seems like a non-story.
TheGardenBlinked on
I think that’s completely fair, if I had food allergies I’d appreciate the heads up
wkavinsky on
People need to realise that you don’t have some inalienable right to be served by every company.
The owner here is making a business decision – yes, it restricts his customer base, but that’s a choice he’s allowed to make, just like a pub or club is allowed to refuse you entry.
LUNATIC_LEMMING on
Yeah as an allergy suffer this is completely fine.
I’d rather be sent away than end up I’ll because someone used a dirty knife / surface and contaminated my food.
And it’s not reasonable to expect every small business to have an entire section of their kitchen fully closed off.
Far to many places claim to serve people with allergies and just have tiny disclaimers that say cross contamination happens we take no responsibility.
Slapped91 on
Personally I don’t see why people expect restaurants to automatically cater for allergies.
If you have a serious allergy then don’t eat out. Even with the best of kitchens there’s always a chance of cross contamination, and even worse the actual raw ingredients could be delivered cross contaminated, meaning the restaurant would have no idea and wouldn’t be able to prevent it anyway.
IrrelevantPiglet on
“Small business operating in accordance with the law” is the headline basically. Must be a slow news day.
Dependent-Ant-9241 on
Good on him. Completely unreasonable to criticise him for this.
Mald1z1 on
I have a food business and we do this too. Sorry but we are too small and too poor to accommodate allergies and I cannot have anyone dying at my hands. Even when you are thorough you cant guarantee that manufacturers have been entirely perfect and honest and slip ups happen.
If people have allergies I recommend they eat at larger, richer more established restaurants and chains who have procedures to safely handle this. Alot of smaller places put people in danger and claim they can manage even though they absolutely cant.
Vivid_Employment8635 on
Doesn’t seem unreasonable to me, they’re just informing people with those allergies of the risk. Better this than somebody not knowing and having a serious reaction.
hyperlobster on
Shakraborty’s position is bizarre.
>She says: “What they absolutely and must do is make sure that nobody suffers from any situations in their restaurant, eatery or cafe, they are legally obliged to protect the customers.”
Yes, that’s what they’re doing.
>While it can add an additional burden to small businesses, she says they should still cater to allergens.
Should != must.
>”Part of me is happy to see a business which is upfront and honest about it rather than telling customers ‘I don’t know this’ or fobbing them off with answers which are partially correct or not, they are not taking a risk.
>
>”I have been to Bun X myself, it is a very fine establishment but it needs to get out of this situation of saying, ‘no we can’t’, the bottom line is they have to cater to it.”
They literally don’t have to.
Eckmatarum on
Chef here.
Food hygiene and safety is the unarguable number one priority in a kitchen.
If there’s not enough space in the kitchen to adequately separate allergens/prevent cross contamination etc, then he’s right to turn people away.
It’s for their safety.
donalmacc on
> While the business has been praised for its openness by some, Ratula Chakraborty, a professor of business management at the University of East Anglia, argues Bun X could do more to cater to allergens.
I’m glad that we have the input of a Professor of Business Management at the University of East Anglia on this topic.
Wiltix on
Let’s go back a few years where a poor girl died after pret failed to list all allergens on a sandwich
We are now on the opposite side where a business is being honest and open saying sorry we can’t serve you if you have these allergens, and honestly it’s hard to blame them for their approach. It protects everyone. Yes it sucks if you can’t eat there but the alternative is they are not open and some people get very poorly.
El_Scot on
He’s done well to get so much free advertising from such a normal practice. My husband is coeliac and we’re excluded from 80% of eateries because of CC risk. This guy isn’t bucking any trends or doing anything special, he’s following fairly common practice.
Legal_Alternative258 on
All the choice and verity available to people and still, some cunt has to find a reason to moan.
Perpetual victimhood must get boring at some point?
deepfriedanchovy on
“…the bottom line is they have to cater for it.”
No they fucking don’t.
MasterSparrow on
Pretty sure this is how diddly squat farm operates too.
Fair play.
CharacterMaybe7950 on
What’s the issue? He’s not risking your health. He has genuine logistical barriers and cutting corners hurts you.
Why would you demand someone prepare you unsafe food?!
Weekly-Reveal9693 on
My kid had loads food allergies/sensitivities wheb young.
We knew where we could go that could cater for her.
If itsa small kitchen it’s for the best they go this way than take a chance.
MyAwesomeAfro on
Good on him.
I’d rather have the honesty than some ragtag wannabe Sous dishing out Anaphylaxis because he didn’t follow the Allergen procedure properly.
If this was a big chain, maybe something could be done but for a small biz? Just take your money elsewhere and live another day lmao.
Made_Up_Name_1 on
Another maddening headline.
His place is not “turning away” people with allergies.
He’s explaining to them that he can’t cater to their allergies. They are still free to go ahead and order from him.
They are then choosing to walk away. This is on the customer.
captain_amazo on
A professor of business management should understand that his operational margin is so thin that the implementation cost would dwarf any hypothetical customer boost.
If the economics don’t work for some chains with scale, they certainly don’t work for a two location enterprise operating out of someone elses premises. Pretending otherwise is ignoring basic cost/structure reality
M_Poppins128 on
I’d rather a business just say they don’t cater for allergies, rather than tell me something is safe for me to eat and I get sick
rictay44 on
That seems fair enough. I developed multiple food allergies 25 years ago, one serious enough to put in hospital. Most places wouldn’t bother saying, but I understand the problems it can cause for a small business to have to cater for me. I have no complaints.
26 commenti
Seems entirely reasonable if he doesn’t feel given the kitchen setup it can be done safely. The people moaning I’m sure would have something to say if he decided fuck it and gave someone an allergic reaction.
He is a very honest person.
I wish there was more of his type and then less people would be put in danger.
Nothing wrong with this, not every business can cater to everyone. Those with allergies can eat at the thousands of other places that can accommodate their needs. Seems like a non-story.
I think that’s completely fair, if I had food allergies I’d appreciate the heads up
People need to realise that you don’t have some inalienable right to be served by every company.
The owner here is making a business decision – yes, it restricts his customer base, but that’s a choice he’s allowed to make, just like a pub or club is allowed to refuse you entry.
Yeah as an allergy suffer this is completely fine.
I’d rather be sent away than end up I’ll because someone used a dirty knife / surface and contaminated my food.
And it’s not reasonable to expect every small business to have an entire section of their kitchen fully closed off.
Far to many places claim to serve people with allergies and just have tiny disclaimers that say cross contamination happens we take no responsibility.
Personally I don’t see why people expect restaurants to automatically cater for allergies.
If you have a serious allergy then don’t eat out. Even with the best of kitchens there’s always a chance of cross contamination, and even worse the actual raw ingredients could be delivered cross contaminated, meaning the restaurant would have no idea and wouldn’t be able to prevent it anyway.
“Small business operating in accordance with the law” is the headline basically. Must be a slow news day.
Good on him. Completely unreasonable to criticise him for this.
I have a food business and we do this too. Sorry but we are too small and too poor to accommodate allergies and I cannot have anyone dying at my hands. Even when you are thorough you cant guarantee that manufacturers have been entirely perfect and honest and slip ups happen.
If people have allergies I recommend they eat at larger, richer more established restaurants and chains who have procedures to safely handle this. Alot of smaller places put people in danger and claim they can manage even though they absolutely cant.
Doesn’t seem unreasonable to me, they’re just informing people with those allergies of the risk. Better this than somebody not knowing and having a serious reaction.
Shakraborty’s position is bizarre.
>She says: “What they absolutely and must do is make sure that nobody suffers from any situations in their restaurant, eatery or cafe, they are legally obliged to protect the customers.”
Yes, that’s what they’re doing.
>While it can add an additional burden to small businesses, she says they should still cater to allergens.
Should != must.
>”Part of me is happy to see a business which is upfront and honest about it rather than telling customers ‘I don’t know this’ or fobbing them off with answers which are partially correct or not, they are not taking a risk.
>
>”I have been to Bun X myself, it is a very fine establishment but it needs to get out of this situation of saying, ‘no we can’t’, the bottom line is they have to cater to it.”
They literally don’t have to.
Chef here.
Food hygiene and safety is the unarguable number one priority in a kitchen.
If there’s not enough space in the kitchen to adequately separate allergens/prevent cross contamination etc, then he’s right to turn people away.
It’s for their safety.
> While the business has been praised for its openness by some, Ratula Chakraborty, a professor of business management at the University of East Anglia, argues Bun X could do more to cater to allergens.
I’m glad that we have the input of a Professor of Business Management at the University of East Anglia on this topic.
Let’s go back a few years where a poor girl died after pret failed to list all allergens on a sandwich
We are now on the opposite side where a business is being honest and open saying sorry we can’t serve you if you have these allergens, and honestly it’s hard to blame them for their approach. It protects everyone. Yes it sucks if you can’t eat there but the alternative is they are not open and some people get very poorly.
He’s done well to get so much free advertising from such a normal practice. My husband is coeliac and we’re excluded from 80% of eateries because of CC risk. This guy isn’t bucking any trends or doing anything special, he’s following fairly common practice.
All the choice and verity available to people and still, some cunt has to find a reason to moan.
Perpetual victimhood must get boring at some point?
“…the bottom line is they have to cater for it.”
No they fucking don’t.
Pretty sure this is how diddly squat farm operates too.
Fair play.
What’s the issue? He’s not risking your health. He has genuine logistical barriers and cutting corners hurts you.
Why would you demand someone prepare you unsafe food?!
My kid had loads food allergies/sensitivities wheb young.
We knew where we could go that could cater for her.
If itsa small kitchen it’s for the best they go this way than take a chance.
Good on him.
I’d rather have the honesty than some ragtag wannabe Sous dishing out Anaphylaxis because he didn’t follow the Allergen procedure properly.
If this was a big chain, maybe something could be done but for a small biz? Just take your money elsewhere and live another day lmao.
Another maddening headline.
His place is not “turning away” people with allergies.
He’s explaining to them that he can’t cater to their allergies. They are still free to go ahead and order from him.
They are then choosing to walk away. This is on the customer.
A professor of business management should understand that his operational margin is so thin that the implementation cost would dwarf any hypothetical customer boost.
If the economics don’t work for some chains with scale, they certainly don’t work for a two location enterprise operating out of someone elses premises. Pretending otherwise is ignoring basic cost/structure reality
I’d rather a business just say they don’t cater for allergies, rather than tell me something is safe for me to eat and I get sick
That seems fair enough. I developed multiple food allergies 25 years ago, one serious enough to put in hospital. Most places wouldn’t bother saying, but I understand the problems it can cause for a small business to have to cater for me. I have no complaints.