Ho prenotato un viaggio di 4 treni per domani mattina. la seconda tratta (da Berlino a Francoforte sull’Oder) è stata cancellata e sostituita con un autobus, ma ovviamente non prenderò l’autobus delle 12:35, e il successivo non parte prima delle 14:35, il che mi porta a destinazione con oltre 2 ore di ritardo, lasciandomi quindi bloccato lì senza modo di raggiungere la mia destinazione finale in Polonia. Posso prendere l’ICE precedente (foto a sinistra) anche se l’ICE originale da Karslruhe a Berlino non è quello interessato?
inoltre, come posso trovare queste informazioni per me stesso in futuro? non c’era nessuno strumento o altro nell’app DB che mi permettesse di selezionare una connessione alternativa, mi dice solo di guardare gli orari ma non so cosa mi è consentito e cosa non mi è consentito prendere.
ho diritto anche al rimborso della prenotazione del posto?
saluti e grazie!
https://i.redd.it/ebds1a6mdkyg1.jpeg
di flyingVictor12
6 commenti
Yes. If you will be delayed more than 20 minutes at your booked destination, you can take any DB train (RB, RE, SEV, IC, ICE, RJ, RJX). Theoretically not only on the booked day, but on any day in the next 12 months.
You can find these information with googling “DB passenger rights” https://int.bahn.de/en/booking-information/passenger-rights
You are usually not allowed to do that unless you bought a flex ticket which is extremely more expensive but fulfills the sense of buying the route for the whole day and not the Trains so you could get any train in this direction as you please but I don’t think you spent the 100-200€ more for that because no one will… in the best case you go to a so called “DB Reisecenter” (DB customerservice) and talk with them about a solution. Maybe you will get a refund (usually you can refund your tickets until 24h before the ride) but maybe they will change you ticket to the earlier Train if you are lucky.. you can also make a phone call if you wish. Just look the number up on the internet under “DB Reisezentrum” but I will reckon you to go there in person for your own understanding of the system since you are not German (I suppose) but you can also do both (the phone call and show up there) the Customerservice usually is at every station and I know there is a big one at Karlsruhe Hbf because I live around there.
I hope this helps and excuse me for my confusing writing 🙂
Typically not, but does it say «Use any train» (if you can’t find it here, it might be under the ticket section)? If it does within the app, take a screenshot of it. Once you get this notice, that’s final and you can use an earlier train on the same day, or of course also a later train. And you do not have to follow the Karlsruhe-Berlin route directly, for example if the intended train passes through Cologne, you may also use one that goes through Kassel (or will require an stopover there) upon getting this notice.
What you can’t do is doing unreasonable things with the ticket in such a case, for example going to Basel with it and telling you want to get a connection there to Berlin. Seat reservation should be refundable.
I know the regional trains from Berlin to Frankfurt (Oder) aren’t running regularly, but I’m not sure if that affects your reservation since this happens quite often. I think the ICE ticket is what matters in the end, and since it’s not delayed, I don’t think you can just take any ICE train. But that would be my guess
If the expected delay at the end of your journey is at least 60 minutes (for international tickets), you are not required to take the the train you originally booked. This is very likely the case here. The ticket as a whole is what matters here, not the individual trains. As long as you just take a different train operated by Deutsche Bahn (such as ICE 378), there is nothing to worry about. Just get on and take a seat that is free.
Travelling with DB, every ticket becomes a Flexi-Ticket eventually.
Yes. Given that you would be more than 20mins late, you can ride whatever train you want.