Ho ordinato una cucina a gas da Otto, di Gorenje. Come potete vedere nella foto, il cuscinetto riscaldante non è nel cerchio ed è spostato pesantemente sul lato sinistro. Otto dice che è solo un difetto ottico e mi stanno offrendo 50 €. Qualcuno di voi sa se questo è un grosso problema in sostanza o se lo lascio perdere? Perché se prendo i 50 €, hanno detto che non posso fare nessun altro reclamo in garanzia. Ho pagato 50 € in più per 4 anni di garanzia e non si sa mai cosa può succedere dopo. Qualche idea?
https://i.redd.it/lybjfkitvted1.jpeg
di NoaBlaze
9 commenti
Careful. You see, if you cant make ANY OTHER warranty claims, if something else unrelated gets fucked, you cant claim it.
I would rather get a replacement. Not a manufacturing defect to let go. If someone unknown to this defect is using it, it can cause serious harm.
Just return it within the return window and get a replacement or your money back..
Depending on when you bought it, you have always 14 days return policy, no questions asked. So I would return it if this is the case and order a new one.
> I cannot do any other warranty claim
There is no such thing.
gorenje is hisense aka china
Send it back for a full refund. Sounds like they trying to treat you like an idiot.
Just return it
How is the placing of the other hob markings? Are their heating elements centered correctly? Also you seem to have a touch panel – is the placement of those elements correctly aligned with the markings?
If the off center placement of the lower left hob is the only problem I’d personally consider taking the 50 € but get in writing tht this doesn’t effect the general warranty for the hob (because an optic problem shouldn’t effect it at all).
The only thing you’ll have to consider in the future is to place your pots on the heating circles and not on the markings in the glass. Other than that it should not effect the functionality of the hob.