Ero sul volo descritto nell’articolo di RTL qui:
https://today.rtl.lu/news/luxemburg/a/2290952.html
Vorrei sapere se hai avuto esperienze simili perché la mia era piuttosto traumatica e con zero assistenza da Luxair.
Come puoi vedere dall’articolo, Luxair ha negato per la prima volta di dare spiegazioni alla stampa, e poi diversi passeggeri hanno contattato RTL (sono stato contattato personalmente da L’Essentiel) dando le informazioni reali su questo.
Il volo è stato più spaventoso rispetto all’articolo. C’è stato un rumore molto forte sulle Alpi e poi una delle due eliche ha smesso di funzionare.
Le persone sul lato opposto dell’aereo (dove era l’elica fermata) iniziarono a notare l’olio su tutto l’ala destra+.
Siamo stati informati di uno straordinario atterraggio necessario a Ginevra (invece del Lussemburgo, che era l’aeroporto di destinazione).
I pompieri, le ambulanze, la polizia erano sulla corsia di atterraggio una volta.
Ora: Luxair non ha dato assistenza, non hanno chiesto ai passeggeri come si sentivano, non si sono scusati, non hanno dato alcuna informazione.
Inoltre, non ci sono state fornite informazioni su chi contattare per essere reindirizzati a un nuovo volo. C’erano anziani e stranieri che erano appena perplessi.
Non ci hanno dato buoni alimentari, ci sono stati negati le chiamate internazionali (secondo i passeggeri giusti) di contattare Luxair.
Cosa faresti in questo caso? Hai avuto esperienze simili di tali problemi tecnici con Luxair?
Pensi che contattare il ministro per chiedere indagini sarebbe una buona strada?
Molte persone non vogliono essere compensate, vogliono che gli altri passeggeri non abbiano la stessa esperienza (o peggio !!!).
Grazie a tutti voi.
Oil leak on Luxair flight forced Geneva landing
byu/Ok_Barracuda_6107 inLuxembourg
di Ok_Barracuda_6107
9 commenti
TBH there are probably dozens of these incidents every week. (Just Luxair: https://avherald.com/h?search_term=Luxair&opt=0&dosearch=1&search.x=0&search.y=0)
As for assistance, I found it much easier to, if assistance is not promptly provided, just organise yourself and have them reimburse you afterwards.
>Do you think that contacting the Ministere for asking for investigation would be a good path?
Don’t you think there are mandatory reporting mechanisms in place in civil aviation – and that competent authorities also read the press?
>They didn’t give us food vouchers, we were denied international calls (according to passengers right) to contact Luxair.
Who is *they*? Do *they* have an obligation to assist you?
>What would you do in this case?
Reclaim all costs you incurred by contacting the airline’s customer support.
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I was on that same flight. It was a horrible experience. They let us unknown until now. We stranded in a non EU country with zero information and now they do like nothing ever happened !
Sorry for your traumatic experience. How typical of Luxembourg, failing to apologise and giving a customer support.
‘Firefighters, ambulances, police was on the landing lane once arrived.’
That is pretty much standard procedure. Pilots report a mechanical issue and rescue services will be ready for any eventualities. 9/10 times absolutely nothing happens and they weren’t needed, but they are there for that 1/10 times where actually it matters and they are therefore already staged at the aircraft.
‘Luxair gave no assistance whatsoever, they didn’t ask the passengers how they were feeling, they didn’t apologize, didn’t give any information.’
I mean nothing really has happened so I don’t see why asking passengers about their feelings is important, besides what is the airline supposed to do with that information? It was a mechanical problem that happened, pilots reacted and safely landed. Nothing to apologize for.
‘They didn’t give us food vouchers, we were denied international calls (according to passengers right) to contact Luxair.’
You are entitled to care including refreshments, a meal, accommodation if necessary, transfer to accommodation and 2 free telephone calls. If the airline has not offered you anything, you can also claim reimbursement of the costs incurred. Please keep all receipts relating to these expenses.
Here is a webpage dedicated to what you can and can’t request:
[https://mpc.gouvernement.lu/en/dossiers/2023/passenger-rights.html/](https://mpc.gouvernement.lu/en/dossiers/2023/passenger-rights.html/)
you will need to claim under the relevant EU directive.
don’t concentrate on feelings or technical aspects outside the scope of 261/2004 (i.e. general aviation safety etc.) – concentrate on getting the assistance / reimbursement you were due but not given, taking into account relevant case precedents you can find online. go through the small claims court if needed (and, in your view, worth the hassle).
aircraft malfunctions are of course very concerning (I used to fly a lot around Russia, internally, I know the feeling:), but remain on topic when dealing with the airline. if still unsatisfied and used up all your legal remedies, I guess all you can do is chose not to fly with them (village airline anyway).
That’s terrifying. I’m glad you landed safely.
I’m sorry so many comments are WeLL AcKTuALLy rather than something empathetic.
I would have absolutely shit my pants and been praying if this had happened to me, regardless of how it all turned out.
You can check out here what your compensation could be:
[https://mpc.gouvernement.lu/en/dossiers/2023/passenger-rights.html/](https://mpc.gouvernement.lu/en/dossiers/2023/passenger-rights.html/)