Ciao, ho noleggiato un’auto per il mio viaggio tramite Sixt. Dovrei atterrare alle 22:50 (nessun bagaglio per richiedere ciò) e la stazione di noleggio all’aeroporto è aperta fino alle 23:59. Ho chiesto a SIXT – nel caso in cui il noleggio sarà chiuso per un ritardo di volo, sarei in grado di raccogliere l’auto più tardi o il giorno dopo? La loro risposta fu che non posso. Non lo capisco, pago per il noleggio, perché non possono tenere la macchina un giorno in più? Ad ogni modo, sto pensando a un modo per assicurarmi di avere un’auto la mattina dopo se il mio volo sarà in ritardo, pensi a qualche soluzione? Grazie.
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di Clio_172
5 commenti
I think either you or they are misunderstanding. They won’t be around past midnight to give you your car, or past 1230, I guess. But they didn’t say your reservation would be cancelled if you don’t pick it up that night. I would contact them again and ask if you can pick up the following day. If they say you can’t, just book a car for the following morning. (If they have no cancellation fee, book both.)
The text you quote says nothing about holding the car, just that no one may be there to hand the car over in case you are very late.
Generally speaking no, you’re booking a car, and they’re holding it for you to pick up at the agreed time and date. If you want a car on the following day, feel free to book another rental for the next day.
Other than that it’s not the rental company’s fault, if you don’t show up in time.
You’ll be able to pick up the car past opening hours if your flight is not delayed longer than 30 minutes. With an ETA at 22:50, it should be fine to pick up your car as the staff should still be there since it is within opening hours.
Should you flight land at 01:00, then no possibility to pick up your vehicle anymore, you’ll have to go the next morning when the desk reopens for the day.
Bear in mind that most of the rentals are giving you vehicle X or equivalent in the same vehicle category, so there’s a vehicle in said category booked for you, but likely it might not be looking like what you booked online, the exact vehicle attribution like happens when you show up at the desk or shortly before, based on available inventory. Unless of course, you booked a specific vehicle, which usually incurs additional fees
I don’t know about your booking but usually when I book with Sixt then there is a clause if you did not get the car by 30 minutes after the time for which you booked it then the reservation is considered a no-show and is canceled. In my case (I have a certain kind of contract though) they would charge me I think 30 or 50 Euro for the no-show.
However, I have been late for the pick-up of my car and told them and then they just gave me the car later when I arrived, without incurring any higher charge, just that the rental period ended at the same time as if I had come earlier to pick up the car. So the time I did have the car was shortened without any reimbursement (which I find fair).
I would suggest that if you are late then you call the Sixt hotline which should be on your booking confirmation, either immediately when you land (if the booking hotline is open in the night, I don’t know if they are open) or as early as possible the next morning. I think that there is a very high chance that you can then just pick up the car the next day without any additional charge.
What I also would do if you are so late that the station is closed is: go to the station, put a paper into their letter box or key box (they have a key safe where you can enter the car key at any time) which states your booking and that you were late and that you will pick up the car in the morning. Add your phone number although they probably will already have it.
I am quiet sure this will work out easily. It is unfortunate that the email service desk was not able to or not willing to help you as much as you would like.
Unfortunately, my experience with Sixt is that the service has become much worse over the last 10-15 years.