Le aziende dei treni devono smettere di criminalizzare “errori innocenti”, afferma il rapporto
https://www.bbc.co.uk/news/articles/c5ykvprd7mvo
di topotaul
Le aziende dei treni devono smettere di criminalizzare “errori innocenti”, afferma il rapporto
https://www.bbc.co.uk/news/articles/c5ykvprd7mvo
di topotaul
10 commenti
>Sam Williamson, 22, thought he’d bagged a £1.90 discount on a ticket using his young person’s rail card, but was threatened with court action – now dropped – as the saving didn’t apply before 10am on weekdays outside of July and August.
Lock him up, we’ve been too soft on these menaces to society! /s
But seriously, if it is too complicated for a digital ticket machine to not apply the discount then it is too complicated to expect people to get right.
Various UK subs are full of examples of these. Railcards seem to be a particular focus. It all seems to stem from the law having explicit wording about providing a valid ticket when asked. The law hasn’t evolved to take into account e-tickets.
Nothing could be simpler than buying a **Super Off-Peak Mega Day Rider Anytime Return Valid on All Routes (except via Oxford and Birmingham) on Mon-Fri between 6:45am to 9:23am and 5:32pm to 10:23pm (Bank Holidays and Weekends Exclusive)*
There needs to be a huge simplification of rail ticketing. Scrap all the billions of permutations of tickets, the absurdity that is split ticketing (a symptom of a ridiculous rail network structure) and confusing peak/off-peak/super off-peak pricing and just have a flat rate per journey. The UK is almost uniquely convoluted in its ticketing system compared to every other country I’ve visited that has trains.
The complications caused by lots of ticket types, both from a consumer perspective and an administrative one, must waste a huge amount of time and money.
Rail tickets also need to be cheaper. That’s a related, but separate, issue, but I suspect if the cost of tickets were cheaper, fewer people would be inclined to take the risk travelling without one.
It is an incredibly complex system, especially where any rail card is used.
Things like this really do criminal eyes people who are trying to do the right thing while leaving those who are actually fair dodging alone.
In this case, if the guy hadn’t been a good person and he could’ve just sworn at the ticket inspector or glared and would most likely have gotten away with it.
This is how you get a low trust society, when people don’t get rewarded for doing the right thing and I actually penalised for it.
I just don’t use UK trains.
How is it that the railway systems abroad, that operate in entirely different languages and use different currency are easier (and more reliable) to use?
As I’ve said before, it always seems to be the softly-spoken meek passengers who have made an honest mistake that these train guards swoop down upon.
Meanwhile whenever you see some drunk lads putting their hands on each side of the ticket barriers and jumping over them on the exit, to literally get a free ride, the people in high vis in the station just look on and proverbially rock on their heels and whistle…
Here’s a wider point why so many people are fed up with this country. It’s a lack of fairness in events that are under control by someone. Fair enough if folk get ill, or in genuine accidents. Often the luck of the draw.
But this is another example of honest people being persecuted by “the system” when thousands of genuine crimes go uninvestigated. People get way more depressed by this kind of thing than they should do but I 100% understand why.
Honest people are an easy target for fines. How many of those blatant fair dodgers that Jenrick filmed the other day will get nailed. None, I bet.
I was recently trying to go to London with my mum who has a Senior Railcard, and I have a Network Railcard. We were going kind of early on a weekday and I knew there were some rules about it so I looked them up.
The Senior Railcard websites says it’s invalid during peak hours in the Network Railcard area of validity. The Network Railcard says it’s valid from 10am subject to local easements(whatever that means).
At this point I assumed they’re valid at the same time, but no, the off peak start time for the train company we used is defined by the arrival time of the train you get. So if it gets to London on or after 10am it’s off peak, which means that you can’t use the Network Railcard on the first or second off peak trains of the day as you can only start your journey after 10am but you can use the senior railcard as it’s valid on any off peak train.
All this to say- railcards shouldn’t be so complicated and should at the very least all have the same hours of validity and their validity shouldn’t be based on some arbitrary time it should be based on if the ticket is off peak or not, because then the machine or app can actually stop you from getting the wrong ticket with your railcard.