Ciao a tutti,
Ho ordinato un articolo fuori dall’Europa e, sebbene ho già pagato l’imposta durante l’acquisto, il mio pacchetto è stato tenuto in dogana nelle ultime due settimane. Sfortunatamente, non ho ricevuto alcuna notifica da Posti, probabilmente perché il mittente non includeva il mio indirizzo e -mail durante la spedizione del pacchetto.
Sembra che devo contattare direttamente Posti per risolvere il problema e ricevere il mio pacco. Tuttavia, nonostante molteplici tentativi, non sono stato in grado di raggiungerli tramite chat o telefono.
Le mie domande sono: • Come posso effettivamente entrare in contatto con Posti? • Se non riesco affatto a raggiungerli, quali sono le mie opzioni per ricevere ancora il pacchetto (come restituirlo non è l’ideale – ne ho davvero bisogno)?
Grazie in anticipo per qualsiasi aiuto o consiglio!
https://i.redd.it/t9d5csb9mw4f1.jpeg
di seabuggg
7 commenti
You most likely need to pay Posti handling fee. Which should be doable by the app if you have the tracking.
But also Posti is going through some shit right now. But I would call them
They are currently very busy with kazillion packages in hold because new eu customs directive.
I doubt you can other than wait and see if system contacts you or sends the shipment pack.
Keep a close eye on your mailbox.
You just need to wait for the chat to connect. I think I waited for about 30 minutes a few days ago.
Do you have the tracking number? You can fill the customs declaration directly with customs or try to use it with registering your delivery either Oma Posti and let them do it.
Former will be around 3€ cheaper. Just the tracking number should be enough.
Spamming the contact chat button (like refresh/connect) has worked for me couple of times as ridiculous as it sounds.
Other than that good luck. Posti will be pain in the ass when things go sideways.
Just go directly to the customs website and declare it yourself. That’s what I’ve done
I had a similar situation a few days ago. I had ordered something from outside of Europe. For what ever reason the sender didn’t include my phone number. So the customs people couldn’t reach me via phone – they did send a letter about it but it actually got lost among our other mail. I looked at the tracking and it showed it hadn’t moved for a few days – so l called up Posti (when you call you can press numbers to choose which branch you want to talk to) and they informed me it was in customs and I had to pay the fee. I could pay this fee from the Finnish customs website by using the tracking code and by logging in. I did just that, and a few days later I got my package. Perhaps your situation is similar? Have you paid the customs fee?
I’m not entirely certain what you mean by saying you couldn’t reach Posti by phone. That’s how I found out – I just had to press a button to choose which branch I was calling when prompted. You could just try checking out the customs website tulli.fi and see if you find anything with your parcels tracking number. Another option is to find a Posti office and ask in person.
I don’t know if any of what I said is helpful at all but I hope you manage to sort this out.
A small edit: even if you paid the tax when you ordered it it’s still possible they want you to declare it somehow. You may not have to pay anything but try to log in and see if you see any options to somehow say that it’s already been paid.