Giusto? 🤔

absolutely

I just flew Finnair twice earlier this month. I thought they were great. Flight attendants were pleasant, nice aircraft (especially the A350), decent food, punctual, no endless stream of in-cabin announcements. No complaints. But then again, I’m used to American Airlines and United. 😉

EDIT: Typo

Sorry, but this is one of those rankings where Finland can *not* take first place, as Ryanair already has that place booked.

It’s a close second, though, for sure.

If you ever have had the pleasure of dealing with Finnair’s customer service in a situation everything didn’t go as planned, you’ll know.

Yes. Before the pandemic they were amazing, now they’re an overpriced low-cost carrier. Even Ryanair has better hand luggage rules.

I always try to book Finnair wherever I can. I love it

The insane amount of cancellations wouldn’t be so bad if they have a legion of customer support reps. But the lack of support, leading to queue of hours to talk to someone about flight cancellations that are coming next two days, makes them definitely the worst. They seem to have no intention of using the money they got from booking to invest in customer support to reduce this problem.

The worst thing about Finnair, even though I’m sure other airlines do the same, is when you order two tickets they purposely separate them randomly so next time you book you’re inclined to pay extra to sit next to your travel companion. Extremely scummy behaviour.

This is sad to hear. I thoroughly enjoyed my 4 flights with Finnair last year. I was in just the premium cabins but there were no issues with the flight, food or service.

I would fly them again if the price is right because it’s a bit of a detour to go east due to limited airspace options.

I didn’t like having to pay for seating in premium cabins to get the seat I want but most European airlines are doing this.

Not sure how the reliability and cancellations are during the year. Maybe that has something to do with the low rating.

I would gladly fly Finnair over British Airways.

This whole debacle might be the end of Finnair as we knew it. Hope everyone involved are proud.

Finnair is great for those long asia flights but not for much else.

Not the best but not the worst either.

After working with them last year, the problem is that they just employ carbon copies of staff to assess the customer experience and business cases. They need to start looking wider and getting people from different industries and different perspectives to mix things up, as some common sense is lacking. Saying all that, strikes are always going to have a big impact on satisfaction, but marketing yourself as the flag carrier but delivering a Ryan air experience with high prices isn’t going to result in high ratings.

I’m flying back and forth from Spain, then around Europe once in a while. I have mainly experience with Finnair, Iberia, Air France, Ryanair, DAT.

Finnair prices are usually not the cheapest, cheapest ones I found from Rovaniemi to Madrid was 190e with AirFrance.

But ofc, the prices varies a lot depending of the time, and when you book the flights.

Finnair is clean, good service etc, but only gives you some juice and that’s it. Customer service is horrible, but I’ve had no problems getting money back or compensations for delayed flights etc. So for yes they could do better, but I wouldn’t rank it the worst by any means.