Ho ordinato un pacco all’interno dell’UE da amazon.del’azienda che vende il prodotto si chiama medimops. L’ordine è in ritardo di 3 settimane e non ha segni di essere arrivato. Ho chiesto informazioni al servizio clienti e mi hanno chiesto di firmare il documento legale allegato per ottenere il rimborso. Non ho mai avuto bisogno di firmare un documento del genere per rimborsare qualcosa. È normale in Germania/in qualche altro paese?
Le informazioni che chiedono non sono pazzesche, ma considerando che amazon mostra chiaramente che il pacco non è arrivato direi che hanno già tutte queste informazioni? Ho provato semplicemente a dire loro il numero dell’ordine e a inviare un’immagine della mia fattura, ma poi hanno risposto che avevano bisogno che firmassi il documento per ottenere il rimborso.
Ho pensato che questo sarebbe stato il posto appropriato per chiedere dato che è un’azienda tedesca e forse le persone qui hanno esperienze con cose simili e forse anche con questa azienda. Grazie in anticipo.
https://www.reddit.com/gallery/1o6bpqk
di Ok_Exit7896
9 commenti
I would say it is not the rule but it is not unheard of.
If you have not received the goods, I don’t see any problem in signing it. It maybe has something to do with their insurance company refunding them.
But maybe someone else knows more.
Can‘t help you with the legal stuff but medimops is a legit company. I ordered lots of books from them, never had an issue. I doubt they try to scam you.
If you bought this from Amazon they should be the ones dealing with the 3rd party seller. I’ve had Amazon refund me the money when the seller wouldn’t do it. I would say explain your issue to Amazon and they will help you.
In case of a loss during shipping, that’s not unusual. It allows the seller to report the loss to the delivery service. It just doesn’t happen more often because dealing with shipping companies is a nightmare.
Not common, but not unreasonable from their POV. They want to have your signature so they can raise a claim after you if you end up having lied about not receiving the item.
I am not a lawyer and I am not your lawyer, but I think one could still pursue the refund for their side of the unfulfilled contract without signing this declaration. You have a purchase contract and they have to honour it or refund you.
Whatever “legally binding” in this case is even supposed to mean… I think they added this additional step to discourage people from casually requesting a refund just because the delivery can’t be tracked. If it’s just a form that confirms you not having received your order, I would sign it.
It’s probably an insurance thing.
By law, transport companies have to cover a certain amount if the shipment is lost. I believe up to 500€ unless additional insurance was taken out). They obviously want to recover their own loss. And the insurance now wants a legal document that you didn’t just receive it and the fact that track and trace says it’s still in the system is a data error.
This is a pretty much standard form, that the seller needs to raise an issue with the courier service.
In the past sellers talked about needing an “Eidesstattliche Versicherung”, however that is a very well protected legal definition.
Instead they went over to these kinds of forms.
Without your sigining the seller won’t be able to give you your money back
Most of my books that I bought in the past 5 years are from MediMops. There were a few cases when the package was lost. I also received a similar form, signed it, and got my refund. I think you can also deal with Amazon customer support directly. If the total is low, they are very likely just to refund and forget.