Allora una volta ero in debito con una fattura Internet su Sunrise e dopo un po’ ho ricevuto una notifica da questa agenzia di riscossione EOS che all’inizio non aveva mai dubitato, soprattutto perché avevo davvero un debito in sospeso. Ho saldato il debito in seguito ma, con mia sorpresa, quasi 10 mesi dopo, ho ricevuto un’altra email dalla stessa agenzia. Chiedendomi di saldare un altro debito pendente (che hanno mostrato nella tabella analisi). E ora, considerando l’orizzonte temporale lungo, comincio a dubitare dell’autenticità . Per favore, sottotitolo, è o potrebbe essere reale?
https://www.reddit.com/gallery/1ov1qsj
di Old_Exchange7851
11 commenti
It would take you literally 2 seconds to google that email and telephone number to find out that yes, that’s really EOS.
Call or email them, find out whats going on and clear the situation up!
The phone number fits EOS, but if you want to call them I dunno…
I’m not professional on debt matters but i did some quick search on internet about EOS.
I checked the phone number that was on your screenshot and it looks like it’s a direct number to one employee there (if I have to guess) but his name isn’t on his signature at the end of the mail, weird ?
I also checked the website they put on the signature, doesn’t really check out with the website i saw which is : [https://ch.eos-solutions.com/en/](https://ch.eos-solutions.com/en/) , another weird thing.
But again I am no professional but that’s the odd things I am seeing from the signature in the mail.
Have a nice day and hope someone has a more elaborate answer soon <3
EOS is a terrible debt collection agency. Please call them immediately (check the phone number or use the one from their website) and ask if you have any outstanding issues with them! The staff are usually quite friendly and helpful over the phone. Don’t contact them via email. If you owe an amount, just pay it and make sure you don’t get a negative entry on your credit report. Keep the invoice and receipt. I work in the telecommunications industry and often have customers with EOS bills. Sunrise simply forwards outstanding payments from the customer to them, and for the provider, that’s the end of it. Hopefully, you won’t incur too many extra charges. Just consider it a lesson learned to pay your phone bills on time. 🙂
It’s a spam.
Never, ever pay shit after an E-Mail if you didn’t have relations with the company beforehand, know the people and can verify the E-Mail with a telephone call.
Debt collectors to my knowledge don’t use E-Mails, they use normal physical mail. And then the E-Mail is English, which would be a major red flag, because usually consumer contracts aren’t written in English in Switzerland.
EDIT: And f*** debt collectors. You owe the outstanding amount plus 5% interest if no other positions are stated in the terms and conditions of Sunrise, nothing more.
You have settled your debt. If they want to enforce their additional costs according to their list, they’d have to do so in small claims court.
Since these companies often inflate their costs, it would be hardly successful. Just write them a quick email that you paid up and don’t see any reason to pursue this matter further.
They work with intimidation, hoping people pay up. But this would never hold up in court.
Nigeria 419 alert… Do not respond. Just move it to spam folder. Do not click any link.
Debt collection mails usually come by post in a local language (German/French/Italian).
Legally speaking, you have to pay the original claim and interest and _nothing else_. You will need some tough skin, though, as they will try to get all of it with letters that sound very dangerous and threaten you with enforcement.
You had an outstanding invoice with Sunrise.
You paid it.
That’s it.
EOS tries to get money from you because Sunrise asked them to collect the debt.
Fine.
I would not write them, unless you write them something like: Ladies and Gentlemen, I never had any business relation with you. Your invoice lacks any substance. I never ordered anything from you, nor did I ever order any services from you.
Sunrise asked them for their services, so Sunrise should pay the bill.
If they file a Betreibung, you can either make a Rechtsvorschlag. Then they would have to prove that this is something you owe them. As long as you haven’t signed anything to them, they will fail.
However, the Betreibung would still be registred. You could then ask that this will be deleted.
There would also be the – more costly – way of an Anerkennungsklage. However, in your case, I’d just write them as above and wait what will happen.
Just go to their website and call their official phone number and ask.