Assistente di volo Aer Lingus accusata di aver ridotto in lacrime il passeggero rifiutandosi di lasciargli usare la toilette
https://www.rte.ie/news/business/2026/0225/1560364-aer-lingus-worker-accused-of-reducing-passenger-to-tears/
di expectationlost
13 commenti
>Flight attendant Claire Durkan said passengers had been left to wait for the inbound jet in a part of the terminal with “apparently no bathrooms” available.
>Upon boarding, one passenger asked to use the bathroom. Mr O’Neill refused him on safety grounds as the plane was refuelling, she said.
Aer Lingus are assholes. I fly a lot. Give me Ryanair any day. At least they don’t pretend to be pro-customer
Where did the tears come out from?
Ah no id be snapping. Human nature doesn’t just automatically pause if there’s facilities they should be accessible. It wasn’t during takeoff or landing there’s no excuse. Reminds me of the time in school where a teacher flat out refused to let me go to the bathroom I eventually just ignored him and walked out. Had the nerve to lecture me about making a show of him after. If someone has to go don’t block them
I was ready to think it was the usual case of a rowdy passenger, but reading the article it definitely comes off as one flight attendant on a power trip. The fact that colleagues agree the passenger should have been allowed use the toilet tells you all you need to know. Someone that reactive is not a good fit for a job in a confined space in the sky.
If the aircraft is refuelling there is a small risk of a fire occurring, as such they must be able to keep an eye on all PAX and evacuate the aircraft as quickly as possible, for this reason PAX are instructed not to fasten their seatbelts or use mobile phones until the refuelling is complete.
If a passenger uses the toilet and an emergency occurs the lav doors might obstruct access to the exits when they are being opened, during a aircraft fire especially during refuelling when lots of fuel is present and linked to a direct supply every second counts to safely evacuate all passengers and crew on board.
The rules exist for your own safety and the safety of others
Last time I was on aer Lingus in the summer one of the flight attendants was very aggressive to me the whole 7 hour journey for reasons I couldn’t fathom.
Just her, and only to me?
I was being very polite and friendly, keeping my area clean and doing everything we were asked but she’d go row by row being nice and giggling to all the Americans and then when she got to me it was a scowl, snatching things out of my hands and being curt.
I was sat there wondering did she think she knew me from school ? Did she think I was a traveler because of my surname? Did she just hate her own nationality ?
The whole experience was unnecessary and bizarre, especially compared to the nice woman at check-in who moved me to a window seat on an empty aisle because half the plane was empty.
I had this before. 4yr old went to the toilet just before getting on the plane. They walked around to check if everyone was strapped in then we stand on the tarmac for 45mins finally we go to take off and he wants to go to the toilet. Mind you we were still on the ground. Flight attendant wouldn’t let him go, must have been 30-40 mins later before the seat belt light went off by then he had piss himself and was upset for the rest of the flight
Most pleasant Aer Lingus flight experience
Aer Lingus staff for the most part are fantastic but I encountered some absolute wankers in Tenerife a couple of years ago. Booked their mates onto the flight on standby while we were in the check-in queue then kicked two out of five of us off the flight and had to sleep on airport floor until the next day. They were shouting at me and my wife saying ‘pick a child now and decide which one of you is travelling’ I will never forget it. Complained to Aer Lingus when we eventually got back, still awaiting a reply.
I’ve had the chance to fly with them both in business and (most of the times) in economy. They make sure you notice the difference in treatment and the authentic Irish charm they proudly attribute to themselves is only felt in one side of the cabin.
Aer Lingus staff seem to be stricter than most other airlines on this.