Mi sono trasferito in un appartamento con Internet per l’alloggio di Telia. Ho provato a connettermi a Internet con il mio router (Tenda AC7) ma senza successo.
Finora ho fatto quanto segue: 1. Nel pannello di controllo dell’appartamento, ho collegato nousu 1 alla porta n. 1 (foto allegata) 2. Nella stanza ho collegato il router alla porta 1
Ho contattato l’assistenza clienti, mi hanno suggerito di utilizzare a "router che supporta la connessione in fibra tramite RJ45?". Ho provato anche con l’intelligenza artificiale, il che suggerisce che la mia configurazione dovrebbe essere sufficiente e che l’assistenza clienti potrebbe essere sbagliata. Tuttavia, non riesco a connettermi.
Grazie in anticipo e vi ringrazio se poteste aiutarmi a capire meglio la situazione.
https://i.redd.it/8ffq1iyv7kvg1.jpeg
di These_Journalist_132
14 commenti
It seems like it should be enough. Try to connect your router directly to the nousu 1
DNA personel was great, they came and helped with the setup (the free included with housing association one). My guess if you ask nicely Telia will do the same, they are interested in keeping clients
Try plugging it in 2, in my apartment Elisa is connected into port 1 and Telia into 2.
1) Have you made a contract with Telia for the Internet?
2) Have you tried connecting the wan port on the router straight to nousu port 1?
3) If connecting the router’s wan port straight to nousu port 1, I would try connecting it to all of them, one at a time, in case the installer has made a mistake.
First time you connect your computer directly that connector and open browser it should open telia registeration page where you register your internet order and choose what speed you want to take. There is many times free for slower speed and faster what cost little extra.
And you have connected the the cable to right port in the router itself (WAN)? Also what happens if you connect it directly to nousu?
Finally, might sound stupid, but have you activated your connection at Telia (sometimes takes some time)
If port 1 to 3 doesn’t work, try port 2 to 4. Fibre-optic receptacles like thes aren’t usually wired 1-2 and 3-4.
Also make sure you’re using a proper rj45 cable, as older modem cables will fit the same plugs, but perform much worse.
At my old apartment, they set up the rise for fiber lines (with the Rj45 connectors in apartments) inside the building in connection with a pipe renovation, but the actual connection was still in the old cable network. I guess you would know if that was the case if you already spoke with Telia, but just to throw that out there in case it’s a similar situation.
Did you activate in in here? https://www.dna.fi/liittymat-ja-palvelut/netti/taloyhtiot
1. Is there any connectivity between the mediaconvertor on the left )pictured half in your picture and the ports below?
2. Is your router configured as DHCP or static IP address?
3. Did you connect the cable to the WAN port of the router?
As a simple check, if you have a laptop with an RJ-45 port around, I would suggest connecting it to the ports and see if you get an IP address from any of them. If you do not, raise a hardware case for Telia, as the connectivity to your apartment might be disconnected from the external fiber channel switch, which is usually locked somewhere in the basement or the entrance.
Did you recieve a modem from telia? If you used an old device, check your subscription and make sure the MAC adress is correct.
Also check the router for lights, there should be some indicators if the router gets a connection etc. You could also wire it up so it should work and log in to your router to see if there is some problems there. If nothing works, try reseting the router, there is usually a small pinhole somewhere near the power button, take a toothpick and press the button trough the hole for 10 seconds.
For some reason our fiber connects from wall to our modem through a DNS cable instead of standard Ethernet cable. I’d try that.
You can also just test to plug your computer briefly to nousu to see if you get any link. Also test with a different cable. If you cannot get any link, and you have contacted teloa support and they confirm that the line is active you can contact your landlord or isännöitsijä to have someone come and check the nousu cable.
Usually it is just not connected in the house switch, you need to call Telia support.