Ho lasciato la Germania per un po’, quindi il mese scorso ho acquistato un servizio da Aboalarm per inviare una lettera alla Sparkasse Aachen per chiudere il mio conto bancario. Il modulo di disdetta era firmato con una firma generata automaticamente. Ora vogliono un’altra firma (immagino una firma a mano). Davvero, la Sparkasse รจ una tale rottura di scatole. Dovrei inviare loro un’altra lettera di disdetta con la mia firma?
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di taigang
2 commenti
Closing a regular banking account is one of the easiest things that there is in my experience.
The pain in the ass, I am afraid, in this situation is not Sparkasse. You could’ve, as the letter says, either sand them a signed letter **or** close it in your online banking.
You did not do either and used (and paid? Why would you pay for that?) a service that did not do what you paid them for properly because you **obviously** can not close a banking account without authentication, be it via your online banking or a hand signed letter.
>Should I send them another cancel letter with my signature?
You have a letter there that tells you **exactly** what you can do.
Why don’t you log in and cancel it online just as they told you to do.