SWISS e Lufthansa tra le peggiori compagnie aeree europee per puntualità
https://www.swissinfo.ch/eng/multinational-companies/punctuality-swiss-and-lufthansa-among-europes-dunces-this-summer/87536552?utm_source=multiple&utm_medium=website&utm_campaign=news_en&utm_content=o&utm_term=wpblock_highlighted-compact-news-carousel
di BezugssystemCH1903
6 commenti
Article:
>__Swiss International Air Lines and its German parent company Lufthansa were neither punctual nor reliable this summer, according to a company that specialises in collecting compensation for customers.__
>The German behemoth of the European skies is also one of the worst payers of regulatory compensation for flight delays or cancellations, according to a ranking published by the company Flightright.
>Only Turkish Airlines was even more reluctant to pay its dues, while Transavia France, Austrian Airlines, Air France and Discover Airlines tended to pay on time.
>Lufthansa’s flight cancellation rate was 2.9%, compared with 2.6% for its Swiss subsidiary. The German conglomerate’s subsidiaries occupy the three worst places in the ranking, with low-cost subsidiary Eurowings cancelling 3.1% of its flights.
>With almost 14,000 flights delayed out of a total of 32,222 scheduled, SWISS also took third place in a ranking measuring the worst punctuality of airlines, with a rate of 43%, neck-and-neck with EasyJet (43.1%) and behind the transalpine survivor ITA Airways (48.5%).
>Zurich Airport, with 2.4% cancellations and 40.1% delayed flights, came in fourth worst.
>SWISS punctuality takes a beating, with the country’s airline industry as a whole falling to the very bottom of the rankings.
Lufthansa I’m not surprised, I mean look at DB…
But SWISS? I’m shocked to hear this I’m telling you 😱.
I find this hard to believe. I regularly fly Swiss and EasyJet and the latter are ALWAYS late, sometimes by hours.
SWISS is dogshit especially the app. I accidentally canceled my back home flight because the garbage app is either lagging, not responding or does cancellations without confirmations. So I wanted a rollback. Customer Service was useless and because they response via email takes longer than 3 weeks, they basically said, “well, can’t help you. the cancellation is already processes. your 1300€ are lost, bye bye.”
they take inspiration from the deutsche bahn!
Both companies are also famously nice to their customers.