avrei dovuto viaggiare da Colonia a Berlino, ma ho ricevuto una notifica che diceva che l’ICE che avrei dovuto prendere era stato cancellato. l’ICE sarebbe partito da Colonia alle 18.00 e sarebbe arrivato a Berlino intorno alle 23.00. nessuna delle altre opzioni quel giorno era conveniente per me, quindi sono dovuto rimanere un altro giorno a Colonia e ho preso un altro ICE che partiva alle 09.00 e arrivava alle 1400.
sul treno mi si è avvicinato il controllore e dopo aver scansionato il mio biglietto mi ha detto che il mio biglietto non era più valido. sul biglietto originale c’era un periodo di validità che durava fino alle 10.00, un’ora dopo la partenza dell’ICE che ho preso. ho ribattuto che visto che il mio viaggio era stato cancellato avrei potuto prendere il prossimo treno alternativo adatto a me, ma lei ha insistito che il mio biglietto era già scaduto e dovevo comprarne uno nuovo, altrimenti sarei stato multato e avrei dovuto pagare di più .
dopo aver fatto un po’ di ricerche (dopo aver pagato con riluttanza), ho trovato questo link
https://www.bahn.de/faq/zugbindung-aufgehoben-bedeutung
in cui si affermava che se la mia formazione fosse stata annullata, avrei potuto scegliere un’altra connessione a mia scelta, che avrebbe potuto essere lo stesso giorno, il giorno successivo o anche qualsiasi giorno entro tre mesi.
ho ragione a pensare che potrei prendere un altro treno un altro giorno? Ho pagato questo nuovo biglietto con flexpreis che è anche ridicolmente costoso, come sono le mie opzioni di rimborso?
my ICE was cancelled and i took a train on the next day
byu/grandma_love_maker ingermany
di grandma_love_maker
9 commenti
Go to the next DB Schalter and talk to them. You already did your research and nobody here on reddit can refund your ticket.
You are right. I’d go find a DB Reisezentrum and talk to them. If they refuse, try it in writing.
Not really sure how to do this correctly, but in my experience the best thing to do is, to have your problem verified by Deutsche Bahn right away at the train station. They will even pay for your hotel and will mark your ticket for the next day, so you don’t get in trouble like you did.
Take the letter you received for the erhöhtes Beförderungsentgelt and the receipt of your original ticket purchase stating which train you were supposed to take and go to a DB Reisezentrum – they should be able to assist you.
I didn’t know that you could take trains up to one year in the future and I think that rule isn’t well known, but DB employees are supposed to know that.
Your link does not apply to your ticket because it talks about Train binding (Zugbindung) of the ticket. A flex ticket doesn’t have any train binding to begin with. That’s why it is flex, it is valid for any train within a certain time period. That time period was over, so the ticket was not valid anymore. The ticket inspector was right in this regard and you had to buy a new ticket.
However, because you had to abort your original journey, you should be able to get a refund for your old flex ticket that you could not use. You can also get a refund for the price difference in case that your new ticket was more expensive than the old ticket.
EDIT: i just noticed you paid for the _new_ ticket the flex price, not the old ticket. Was the old ticket a flex ticket as well or a Sparpreis? Because if it was a Sparpreis then your link _does_ apply.
That could be due to a misunderstanding or lack of knowledge on account of the ticket inspector, but also the Bahn and relevant regulations aren’t super clear on this topic in general.
Assuming you had a Sparpreis, and you could not make that original train due to its cancellation, you can use that ticket on any other day within 12 months, as the Bahn says.
Go to the DB ticket office at your train station, have all the relevant tickets and payment information ready, and talk to them. Explain the situation and get a refund for your second ticket.
> i’ve paid for this new ticket with flexpreis
Ah.
The link you found relates to “Sparpreis” tickets, which are normally bound to a specific train. The ticket you bought wasn’t, so it wasn’t specifically valid for the exact train that was cancelled.
What you probably should have done was to have gone to the DB travel centre as soon as you realized your train was cancelled and ask what they could do for you, or what exact rules apply.
I suggest you go there now and politely ask them to explain why you had to buy a new ticket. They’ll probably tell you something similar to what I’ve just told you: tell them you had no idea, and ask what you’re supposed to do now because you can’t really afford this. In my experience, if you remain calm and polite, there’s a chance they’ll do something for you “aus Kulanz”.
I think you acted correctly. Did you show this ticket collector the message of your train cancellation?
Maybe you can also get your hotel reimbursed as there was no other train that day.