In early December I ordered from a small online store, first there was a problem because one of the items was completely sold out, so they contacted me to tell me and I ordered something else, the order arrived incomplete, it was a gift that I needed for January that I was going to visit my family, so I was not in a hurry, so I contacted the store, got no answer, contacted again, and received only automatic messages that the complaints would be resolved in January, well this week I received the missing item, Non posso più regalarlo perché ho già viaggiato nel mio paese e sono tornato. E ora il negozio mi sta minacciando per la mia opinione su Google.
Sto pensando se cambio il testo del mio commento e lascio l’unica stella che ho messo, qualcosa di simile "esperienza molto brutta" E questo è tutto. Possono lamentarsi di nuovo, ma se ho avuto una brutta esperienza è la mia esperienza.
Se carico un altro commento con un’altra e -mail o se ignoro questa minaccia.
https://i.redd.it/q9r5zlv1igme1.png
di cpattk
20 commenti
you can upload this screenshot into your review
To answer your question it would be helpful if you could provide the actual review that you wrote.
They‘re just trying to bully you into deleting it. As long as you can prove whatever you wrote in your review, I don’t think they have any recourse here. I would just ignore it.
Also the accusations in the email are quite ridiculous and unprofessional, I don’t think they have a legal counsel. If I had to guess it‘s just a lonely upset owner with ChatGPT and Google.
IANAL obviously
wow that’s some serious shit…”wie im Kindergarten an die Hand nehmen” is so damn unprofessional and shows how they work (and also how “good” the shop runs).
In my opinion: if everything in your review is correct and provable, you normally don’t have to worry…of course they’ll activate their lawyer – if he’s good and not money driven, hell explain to them how bad they’re chances are.
It doesn’t care if your business is small or big: of the customer has any issues, you solve them! If you can’t do that, you need to employ more people or close your business.
This is so bad. Google Maps is losing all its value (maybe lost already in some people’s regards anyway) by removing such legit low rating reviews. They eventually remove it because most of us won’t lawyer up for that.
What I do is, I post the same review from my backup Gmail account because it takes quite some time for them to delete a review. Or you could as you say, give a low rating without any text.
OP, I’m sorry for your situation! I have no solution for you, interested in other people comments.
I saw German companies reacting on reviews in a strange way many times. They will try to remove your comments or sue you. They don’t care about customers, they have no clue what a good service is.
Don’t buy on Amazon they say 🙁
Always edit the review so that the language is subjective. Don’t state exact happenings if you cannot prove them, basically, and stick to how you felt.
But now, you can edit that and factually say that you got a legal threat, along with this mail as evidence 🙂
If you really wanna snitch such bad companies, get yourself a free trial of any vpn service, activate it, use 10 minute mail and bomb them with 1 star reviews
Some weeks ago I got a message from Google Maps, that my review of a Restaurant is beeing deleted because of mydiscrediting writing.
It was a friendly, fact based 3 star review. Where the owner had answered: “thanks for the constructive criticism”
So, yes Google Maps Stars are worthless.
American here… is a bad review on google illegal in germany or something im confused?
German customer service in a nutshell
Your review was probably not kosher. Do not write blank statements that can’t be proven, just write facts and disguise opinions as “feelings”. For example do not write “The items are low quality and the customer service is bad”. Instead write “The item’s quantity was not up to my expectations and I was disappointed with their customer service”.
I wish the government would **do something** about this fucking racket of companies specialising in litigating against negative reviews! Throw all those disgusting leeches in jail!
In your situation i would be seriously tempted to edit the review and add that your nad experience, while being a bad experience was “as you were informed, perfectly according to their AGB”.
“Item was sold out. Surrogate item arrived incomplete. Plus point for acting in accordance with their own AGB. Minus point for telling me that in a legal threat. Rating therefore didn’t change.”
If you haven’t been blackmailed by a German business on a GMaps 1-3 stars review, have you even been to Germany?
Turns out vance isnt wrong when he criticised europe for free speech.
Trust me, nothing will happen as long as you stated the truth and did not insult anybody.
I’d even take that screenshot to the google review, (but mark it as a quote and write a comment about it).
Maybe you can even try to sue them because they tried to intimidate you lol
I had a similar issue, I also added screenshot of the threat email to my review, as long what you have written is the truth, you are fine…
I had that experience too. I send Google my proof for being a customer and that’s it.
Normally that is enough.
Do you have proof for all of it?
I had this with a German delivery restaurant once and I left a bad review after I had called them and they did nothing about it.
so they worked out it was me the manager called me the next day he was super aggressive super pissed same sort of scenarios small restaurant only a few people working their blah blah blah I told the guy it’s my right to leave it there I have proof I have the phone calls I have the receipts he said it doesn’t matter even if it’s true it can still be taken as slander.
I told him I would remove it if he refunded all my money which he wasn’t prepared to do before and gave me the same amount again as like a gift voucher he agreed and we moved on.
I’m scared to order again