Sto pubblicando questo per pura frustrazione e come avvertimento per gli altri, quindi nessun altro attraversa ciò che sto vivendo con l’alba.
Ho firmato un contratto con loro e ho richiesto esplicitamente (due volte) che un limite di spesa di 50 CHF fosse posto sul mio utilizzo internazionale. Indovina un po? Primo conto: 511 CHF. Seconda fattura: 211 CHF. Tutto nei primi due mesi. Questo è folle. Lasciarono che le spese internazionali si accumulassero senza blocco, nessun avviso, niente.
Ho chiamato il loro supporto più di 10 volte. O la chiamata è stata lasciata cadere o sono stato trasferito all’infinito tra agenti che non hanno fatto assolutamente nulla. Nessuna risoluzione. Nessun aiuto.
Ho aperto più di 3 casi, li ho chiamati per un mese e tutti sono stati chiusi senza alcuna spiegazione. Quando ho chiesto perché, hanno appena detto "caso chiuso." Nessun rimborso, nessuna risposta adeguata, nessuna responsabilità.
Sono seriamente alla fine della mia pazienza e la mia salute mentale sta soffrendo a causa di questo stress. Non è solo un cattivo servizio: è un abuso diretto.
Ora ho intensificato questo a:
https://www.konsumentaschutz.ch/spenden_konsumentenschutz_foerdern/
Farò ogni passo legale che posso e lo condividerò ovunque: Reddit, Recensioni di Google, forum, social media – perché le persone hanno bisogno di sapere come l’alba tratta i suoi clienti.
Se stai pensando di firmare con loro, non farlo.
Sorrideranno all’inizio e poi ti lasceranno annegare in commissioni nascoste, bloccare le linee di supporto e casi chiusi.
Controlla le statistiche SRF, hanno di gran lunga le controversie più aperte, il che ti dice quanto è peggiore il loro servizio!
Sentiti libero di DM se hai avuto esperienze simili. Dovremmo unire ed esporre questo tipo di trattamento.
Sunrise #Witzerland #SCAM #Telecom #consumerrights
WARNING to anyone considering Sunrise Switzerland
byu/Sunnau inSwitzerland
di Sunnau
28 commenti
haha yes you received the whole Sunrise experience
That’s why I refuse to pay for international service to any swiss provider and block any roaming on my devices.
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Sunrise and service are non-existent.
You get what you pay for, I guess…
Yes, I have been a loyal customer for years but I have had a terrible experience with them on a few occasions the past few months. It’s so bad that even signing a new customer to my plan (my wife) is a pain and nothing is going smoothly. I really don’t understand what happened to them.
Try out yallo…
Are you American? #karen #iwanttospeaktothemanager
Despite what you have requested during setup, ultimately you are responsible for the charges on your contract – including checking any limiting settings are correctly applied.
They’re shit but how on earth did you run up a CHF500 bill without realising?
Yeah they’re an absolute nightmare to deal with. But you have to go to cockpit.sunrise.ch and tick the box “cost control for data roaming” and set the monthly limit below for costs outside of your subscription to something like CHF50. Traveling a lot and never got charged a cent more than expected
Sunrise is utter shit, but it is partly on you. Why does no one buy esims around here?
Is that limit written down anywhere in a binding document like your contract (not worthless email)? If yes, then you have a chance, if no, you’re probably SOL.
Yes, Sunrise is terrible. Wanted to switch back to prepaid and announced that I’d like to use the budget prepaid for 10 francs per month. Lo and behold, Sunrise (without telling me) instead activated the premium prepaid option that costs 2.50 PER DAY.
They also used to call me every single day for months when I still used a subscription with lifetime discount. Never picked up, but they kept trying day after day after day.
You can apply the block yourself through the app. Never had your issues, maybe yes a 10 min wait like every other provider
Ils ont leur process, bien rôdé. Si tu veux t’en écarter, c’est le bordel. C’était une erreur de ta part de croire que ta demande orale serait intégrée a ton abonnement sont faire de vérification.
New Generation? = Always the others are to blame?
You requested something and didn’t get a confirmation for it, thats the case as it seems? you have nothing on paper? why did you still do international calls/usage then?
i understand the frustration, but you also didn’t control yourself as it seems? checking what is included in your abo and so on. also checking the web portal from sunrise how high your bill is? there are also international packages to buy.
and yeah, you can phone call someone through whatsapp or telegram and thats for free (if you are connected through wireless)
no i’m not from sunrise, i’m just a guy that informs myself first and read contracts before signing them 😀
Gee guess I am switching service lines when I go back to Switzerland.
Try sending them a registered letter. Had a problem with salt with unjustified charges. Spent a lot of time on the phone and email with them and it did nothing. In the letter, I reported all the interactions I had with them and said I am expecting a full refund or it would escalate. The day they received the registered letter they called me and they said I was right and apologized. I ended up being refunded 2-3 weeks later.
why do you guys even talk to the operators all the time? you can do all that yourself when you login to your account
Wow that’s madness. Galaxus is on another level with customer service, I advise you to try it. The international usage limit is on by default
sunrise is an absolute scam company
just as salt
and swisscom, yeah, they’re overpriced
problem: a triopoly does not help the market, but can not be solved differently, sadly
Sunrise, Salt or Swisscom
The same 💩
Ombudscom also has very interesting statistics on the caseload [here](https://de.ombudscom.ch/im-fokus/aktuelle-statistik).
For now, the advice is simply: Stick with Swisscom coverage (Swisscom, Wingo). Everything else is just plain sh*t.
I mean, track your own usage? Don‘t use mobile internet? Costs come from minutes talked on the phone, texts sent and Mbs of internet used….
I‘ve never heard of a spending limit set by the provider, sounds like babysitting. You seem to just be browsing as usual abroad.
Not only Sunrise, ironically, Switzerland has first class living standards with the worst customer services
That’s why i changed to Swisscom.
Sunrise is the worst.
The service was good back when they were still called Diax. But that was quite a while ago.