Quasi la metà dei consumatori afferma di aver subito un servizio scadente nell’ultimo anno
https://www.standard.co.uk/business/business-news/trustpilot-b1243364.html
di tylerthe-theatre
Quasi la metà dei consumatori afferma di aver subito un servizio scadente nell’ultimo anno
https://www.standard.co.uk/business/business-news/trustpilot-b1243364.html
di tylerthe-theatre
15 commenti
Because we aren’t the customers anymore, it’s shareholders and advertisers.
Companies don’t give a crap about us.
More than half of people haven’t had any poor customer service in a whole year! Amazing!!
And 100% of shop workers say most customers are cunts.
If I was surveyed on this, I’d consider the constant, patronising claims of “call volume is higher than normal…” as poor customer service.
Followed by 5 seconds of music, which is interrupted with a pause just long enough to make you think someone has answered, then the same nonsense about high call volumes again.
I think some people can’t tell the difference between poor customer service and not getting what they want. Like anyone who’s worked in a call centre I sometimes got bad reviews because I couldn’t give the customer what they were asking for, not because I’d done anything wrong.
Nobody does their job properly anymore, police don’t police, government doesn’t govern, public services don’t provide service. Nobody gives a fuck anymore and just passes the buck.
100% of service workers say they have suffered bad customers today.
It’s hard to know if this is services just getting worse or customers just getting more demanding or a mix of both. I’ve definitely seen some shocking levels of entitlement out and about from the public.
My experience working in a call centre for an energy supplier is that customers would conflate their misunderstandings with bad service.
Frequent example was a customer would have never provided a meter reading so they’d get an estimated bill which seemed high, I’d then advise give us a read and in some instances this would make the bill even higher when we had actual usage.
The customers would often proceed to complain and occasionally verbally abuse me.
Some customers have unrealistic expectations and think customer service is all about hearing what they want to hear.
I mean that’s about as vague as you can get. What’s poor service, a restaurant taking slightly too long with your meal or your insurance denying a perfectly valid claim? Those are two very different levels of poor with very different ramifications and legal avenues.
I’m fed up of buying electrical gadgets that break one day after warranty
The commercial store tells me to go to the manufacturer
The manufacturer obviously shelves the model and releases a new one just before warranties expire
The manufacturer charge the 75% cost of a new model to repair
Anyone I speak to at the commercial store or manufacturer diverts me to an Indian customer service rep who can’t solve the problem
I’m more tempted to buy a Chinese knock off that will explode but I’d still get better value for money
A lot of the customer service I’ve found has been passed onto India the home of scamming, so it’s incredibly hard to trust, understand and poor.
Because companies don’t give a shit about their products anymore. They’re just looking for any excuse to squeeze as much money out of consumers as possible
Society continues to suffer from an economic downturn, read all about it
The people that work in the U.K. have shitty jobs and are underpaid, the ones that are outsourced don’t care and are the call centres for fifty different companies, that and since the invention of social media, you can give the best customer service in the world but if the “customer” doesn’t get what they want, they’re going to post you all over it anyway, so it’s very much a doing the bare minimum to get by until a better job comes along kind of role.