Ba allontana erroneamente il passeggero a Gatwick, poi afferma di essere “arrivata in ritardo” all’aeroporto
https://www.independent.co.uk/travel/news-and-advice/british-airways-gatwick-passenger-denied-boarding-passport-ibiza-b2817747.html
di tylerthe-theatre
3 commenti
Airlines are the worst. My family and I boarded a plane, they changed our seats from ones we’d paid extra for. We were assured it would be recorded and we would receive a refund. When we landed, complained to airline and they told us we had been given the seats we paid for, luckily we kept the boarding passes. Took an extremely long time for a very tiny refund. If the plane had an emergency they had no record of us in our updated seats, we would be left for dead! Complained to the aviation authority, really simple health and safety record keeping absolutely thrown in the bin. Aviation authority didn’t care. This was Easy Jet, awful.
The mistake was, most likely, an honest one as the passport was over 9y and 9m old but to then lie, and lie again after all the dust has settled, claiming this lady was late to check in, is outrageous behaviour and easily disproven. BA should compensate her for her lost day, the train rides she had to make and her flight.
Man, I remember the days when BA was a top-tier airline. Those days are long gone.