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    CHF 680 improvvisamente prelevato dal mio account Twint da “Trekksoft AG” – non ho idea del perché


    Ciao a tutti,

    Ho appena notato che CHF 680 è stato preso dal mio account Twint, con il nome dell’azienda Trekksoft AG. Il problema è: non ho assolutamente idea a cosa serra questa carica.

    Li ho già inviati un’e -mail, ma non sono mai tornati da me. Inoltre non riceveranno le mie chiamate. Inoltre, non ho nemmeno ricevuto una notifica quando i soldi sono stati presi dal mio conto.

    Ho chiesto aiuto a Raiffeisenbank (la mia banca), ma mi hanno detto che non possono fare nulla fino a quando Trekksoft non mi raggiunge per primo, il che sembra davvero frustrante e inutile.

    Qualcun altro qui ha sperimentato lo stesso con TrekkSoft AG? Sono legittimi o dovrei andare direttamente alla polizia/banca per contestare l’accusa?

    Qualsiasi consiglio sarebbe molto utile.

    Aggiornamento (16.09.2025):

    Aggiornamento rapido per tutti quelli che seguono questo:

    Ho contattato Outdoor+da quando pensavo che potessero essere coinvolti, ma hanno confermato che non erano loro.

    Inoltre, ho dimenticato di menzionare in precedenza: sul mio twint era elencato come un sottoscrizioneil che spiega perché non ho ricevuto alcuna notifica. Molti di voi hanno sottolineato che avrei potuto accettarlo per caso – ancora non penso che sia vero, ma abbastanza giusto, sono corretto da quella parte.

    Ora, la parte strana: ho appena ottenuto 4 rimborsi di 85 CHF ciascuno da TrekkSoft. Sono 340 CHF indietro, ma mi manca ancora la metà del 680 CHF originale. E perché rimborsare in piccoli pezzi invece di rimborsare l’intero importo? Super abbozzato.

    Ho anche contattato di nuovo la mia banca (Raiffeisen). Hanno detto che non possono fare nulla poiché la transazione è stata effettuata attraverso Twint, ma stanno trasmettendo questo internamente per indagare su come l’autore è riuscito a realizzarlo in primo luogo. Mi hanno anche esortato a presentare un rapporto della polizia: non sono sicuro di quanto sia valido se la metà del denaro sta già tornando in questi strani pezzi.

    Lezione imparata però: da ora in poi, userò solo Apple paga.

    Immagine di 85 x 4 che torna sul mio account: https://imgur.com/a/pwdcvvf

    Tl; DR: Outdoor+ dice che non erano loro. L’accusa è stata elencata come abbonamento TWINT (perché non ho ricevuto notifica). TrekkSoft ha rimborsato 4x 85 CHF (340 in totale) ma mi manca ancora la metà. Bank non può fare a meno di Twint, ma stanno indagando. È stato suggerito il rapporto della polizia. D’ora in poi mi attengo a Apple Pay.

    CHF 680 suddenly taken from my Twint account by "Trekksoft AG" – no idea why
    byu/splatne inSwitzerland



    di splatne

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    32 commenti

    1. shamishami3 on

      According to Zefix (https://zefix.ch/en/search/entity/list/firm/974814) is a Zuger company, with the following purpose (translated):

      > The purpose of the company is the development, sale and trade of hardware and software as well as the provision of related services, in particular service mediation by means of electronic media. The company may establish branches and subsidiaries in Germany and abroad and participate in other companies in Germany and abroad as well as carry out all transactions that are directly or indirectly related to its purpose. The company can acquire intellectual property rights and acquire, encumber, sell and manage real estate at home and abroad. It can also provide financing for its own or third-party account as well as guarantees and guarantees for subsidiaries and third parties.

    2. 01bah01 on

      How can someone take money from your bank account using Twint without you sending the money ? Never heard of that, what happened exactly ?

    3. DigitalDW on

      From what I’m seeing the *look* legit, but I cannot be sure (never heard of them or used their services).

      As for the charge, if you did not make this transaction yourself, I would go to the police/bank asap to dispute it, no matter the reason you were charged (error on their end, someone accessing your credentials, etc.).

    5. Slendy_Milky on

      YOu have scanned a twint qr that asked you if you were ok to let Trekksoft AG auto bill you… Otherwise they cannot… so unfortunaly you didn’t read one time what your app asked you.

    6. Recent_Journalist561 on

      Trekksoft is a payment software so the charge could be from pretty much anything, do you see any additional info on the charge?

    9. fluxxis on

      Hast du in letzter Zeit mal ein Parking oder E-Ladesäulen QR Code gescannt? Es könnte sein, dass du auf einen QR Code Scam reingefallen bist. Trekksoft ist da nicht direkt der Übeltäter sondern nur die Clearing Stelle (wie Paypal u.ä.).

    10. Intelligent-Pace6172 on

      What were the last services or products you used twint for?

    11. nichtverstehen on

      — Send a written complaint to the company.
      — Send a written complaint to your bank (unauthorized charge).
      — Make a police report (suspected fraud).
      — Start Betreibung process against the company (the documentation required is pretty light; the police report would work best).

      Do all of the above at once.

      Most likely the company will explain the charge. Or give back the money.

      Otherwise — Schlichtungsbehörde.

    12. This_Body on

      Have you recently booked a guided tour or activity? Trekksoft, as others have said, is a booking software that is used by a number of tour companies in Switzerland and around the world, and is legit. If you’ve booked, for example, a rafting experience or paragliding flight and paid online when completing the booking, the transaction will show Trekksoft and not the company you made the booking with.

      Source: have worked for numerous companies connected to Trekksoft.

    13. Massive-Morning2160 on

      P.S. I like how invested everyone is in this story

    14. FunnyExcellent707 on

      1. Dispute your bank statement. Immediately!
      In writing, either through e-banking message or certified letter.
      Normally you have 30 days after the issuance of a monthly statement, but that is in your respective bank’s T&C

      2. Contact Trekksoft AG and ask for clarification. Give them a 30 days window to respond.

      3. If both of the above won’t resolve the issue, contact your local small claims mediator (Friedensrichter). They will try and find a resolution (settlement or refund) , or give you permission to sue (Klageerlabnis) in court.
      But since mediators can make a verdict up to the amount of CHF 2000.- it’s unlikely you’d have to go to court.

      Good luck

      Also please update us

    15. rainbow4enby on

      Did you check the TWINT transaction log of your TWINT app?

    16. turbo_dude on

      Better to use a credit card where they can claw back the money. 

    17. SlipNo9568 on

      Only thing that comes to mind is Automatic Transaction. They can‘t just take Money from you. Something smells fishy here.

    18. aviscido on

      Based on their Pricing website, it seems like some kind of integration portal for sales.
      Do you have an online store?

    19. luteyla on

      Can you check on the settings “Automated payments”, what exist there?

    20. beeftony on

      You very likely did authorize this somehow.

      Its very unlikely that they were able to just charge your Twint without confirmation from your end first.

      I would try to escalate this further with Raiffeisen, I’m pretty sure they at least have more information.

      Otherwise call the company as they apparently are some kind of payment software provider. If they cant help -> Police.

      But again, you very propably did authorize this somehow. Even if through some scam or something. But I also read on Reddit that there were cases like this before with Twint, so you never know.

    21. AdditionalSir7865 on

      First:

      Check

      Mehr -> Automatisierte Zahlungen -> is Trekksoft AG among those that are allowed to make automated payments?

      No? Contact TWINT immediately and contact your Bank to trace the transaction.

    22. Pinsel-Wascher on

      Schau unter automatisierte Zahlungen nach im Twint Menü

    23. ClujNapoc4 on

      You don’t have a Twint account, unless you are talking about Twint Prepaid. You have a bank account connected to your Twint app.

      The only way this can happen is if you fell for a phishing attack and gave your Twint login details via a webpage that wasn’t in fact Twint. Every other case, you have to actively accept a transaction for it to go through.

      So my suspicion is that somebody paid at an online shop via your login details. Just to be clear: Twint is not like a bank card, they (the online shop) **cannot** charge you via Twint unless you explicitly approve it.

      EDIT: of course, check the Automated Payments section as others suggested, it can’t hurt, but will eliminate one possibility.

    24. Sirlowcruz on

      did you authorize any company to automatically process payments via twint? you can check that in your twint settings.

    25. Glad-History4636 on

      Hi im from switzerland it happend by me to u need to ask the bank the document for scam cuz of abo
      They take u on website and u get a pdf document u need to fill out and print then go to the police

      Becareful if its a normal payment cuz a company can have a old name (u need to pay the work its 50-80$)

      When its a scam u get the money without the paying work:)

    26. Silver_Disk_3657 on

      We need more transparency for the end users. That should simply not be the acceptable.

    27. Alarmed-Celery-2964 on

      Just to give another thought – if this seems like it wasn’t legally taken from you, try and contact your “rechtsschutz” for some advice if you’re insured. Alternatively some insurances have a cyber fraud insurance included which can help if this was a fraudulent transaction. Hope you’ll get your cash back soon!

    31. ___Good_Morning___ on

      This is getting common. Your bank card details have been sold online and somone used it in your name. This is an effect of data leaks all over the world which I am sure that you have heard about.

      I paid for Itunes songs (they are still around apparently) and my money went to apple. This is even though I have never had an Apple product.

      I contacted my bank, they had no idea what that was about.

      I contacted Apple, and they said that this is starting to be common.

      They sent me back my money the next day.

      Change your card, contact the company that the money went to and it should be ok.

      Upvote this so that OP sees this.

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